1. Do you deliver to where I live?
Check out the routes page and see where our delivery routes are. Still not sure? Send us an email with your address and we’ll let you know.
2. What time will my delivery come?
When your delivery arrives will depend on which route your address fall into. Zone A is North and Downtown London and it falls on Thursdays between 4 to 9 PM. Zone B (Blue) is Dorchester, Ingersoll, Woodstock and points in between on Wednesdays between 3 and 9 PM. Zone B (Green) is South London on Wednesdays from 4 to 9 PM. Zone C is Ilderton, Lucan, Parkhill, Sarnia, Strathroy, Kilworth and points in between on Fridays from 12 to 8 PM. Zone F is Lynhurst, Talbotville, St. Thomas, and points in between on Fridays from 3 to 9 PM. While our routes may change from week to week depending on who orders, your order will arrive at roughly the same time each week. As the weather gets hot in the summer, we do shift deliveries a little later if we can to keep your precious cargo safe and cool for as long as possible.
3. Can I get my delivery on a different day?
Unfortunately not. We plan very efficient routes in order to keep our carbon emissions as low as possible (think public transit for veggies vs. taxis driving all over the place). Remember, you don’t need to be home at the time that we deliver. That said, we do offer a pickup option if you absolutely need your order on a different day. See next question for details. Pickup locations include The Market at The Western Fair, The London Brewing Co-Op and The Root Cellar.
4. I’m outside of your delivery area. Can I pick up my order somewhere?
Yes, you can. Currently, you can pick your order from our Juice Bar on the second floor of The Market at the Western Fair on Saturdays between 8 and 3PM, The London Brewing Co-Op, and the Root Cellar. You will be able to choose your pickup location during the signup process.
5. I won’t be home when you deliver, what do I do?
That’s not a problem. In fact, most folks tend not be home when we deliver. Your box is kept good and chilly right up until its arrival. Sealed up tight and in a shady location, the contents will stay cool for a few hours. In the winter, on all but the most frigid of evenings, the contents will stay frost free for a few hours. If you have ordered any items that need to be refrigerated or frozen (dairy or meat) and you won’t be home to receive your order, we ask that you leave out a small cooler with some ice packs in it to keep those items safe until you get home.
6. Is delivery free?
Do you live inside of London? Then, yes. For folks outside the city, there is a very modest $4 delivery charge to offset the additional time it takes to make those deliveries.
7. I live in an apartment/condominium, can you still deliver?
Absolutely! There are lots of ways to make apartment deliveries work. Most commonly, we phone about 5 min in advance of your delivery and meet you in the lobby on arrival. Or, we can buzz on arrival and be let in to leave the delivery at your apartment door. Other customers provide a key to the main lobby door that we bring on deliveries to enable us to leave the delivery at the apartment door. Some customers feel comfortable leaving their bin in the lobby area. Other customers arrange with their building manager for us to have access to the building. Just let us know which option works for you in the order comments section or by sending us an email.
8. I’m going away on vacation, can I put my delivery on hold?
Of course. If you have setup a regular recurring order you can set the schedule to whatever you like. Simply go to “My Account” and click on “Recurring Orders”. You can then uncheck the “Active” check box beside any date that you don’t want to receive an order.
9. I forgot to put my bin out. What do I do?
Don’t worry about it. We know life gets busy and things get forgotten. If you were planning on ordering again in the next couple of weeks just leave out two bins on your next order. If it’s going to be longer than that, we’d greatly appreciate it if you were able to drop off the bin at our booth at The Western Fair Farmer’s Market on Saturdays between 8 and 3PM. Just send us an email to let us know.
10. I’m not happy with something in my delivery. What do you I do?
Oh no. That’s not what we like to hear. Please send us an email right away and we’ll make it right.