We guarantee everything in your box, but if for any reason you are not completely satisfied with an item, please let us know within 24 hours of receiving the item(s) and you will be credited for it/them in your account or a replacement will be sent with your next order.
We have an efficient packing system. But in the event that we make a mistake, report anything missing from your order and we will refund you or replace it in your next order.
Put your empty and clean reusable delivery bins out for pick up before 4:00pm on the day of delivery.
Pay $15 for each additional delivery bin that you have not returned to OTMO. All bins, icepacks, freezer jackets, etc. are the property of OTMO and must be returned in a timely manner and in their original condition. If not, your account may be charged or deposits not refunded